Shipping Policy
Our Commitment
We are committed to providing the best shipping options for our global customers, no matter where you are. Every day, we serve hundreds of customers and strive to ensure the highest level of shipping service for you.
Shipping Timeframe
We value each and every customer and consider ensuring the prompt delivery of your items as our top priority. In general, you can expect to receive your order within 7-21 working days from the date of purchase.
Shipping Coverage
Currently, we are unable to provide international shipping services to countries in Africa.
Shipping Process
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Processing: We typically require 1-3 working days to process your order. Please note that holidays and weekends are not included. For pre-ordered items, we may require a longer processing time. Please refer to our pre-order page for more detailed information.
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Shipping: Once the order is processed, shipping usually takes about 7 to 15 working days to reach the destination country/region.
Customer Support
If your package does not arrive in a timely manner, please contact our customer support team at support@vidref.com within 6 months of shipment. Our representatives will respond to you within 24 hours. Please note that we may not be able to accept claims beyond the specified timeframe. Thank you for your understanding.
We hope to provide you with the best shipping experience through these policies and processes. Thank you for choosing our services.